Royalbina Shipping Policy

Welcome to Royalbina

Effective Date: December 24, 2024
Street: 4417 S Marion Pl, Chandler, Arizona (AZ), 85249
Phone Number: (480) 855-4848
Email: [email protected]
Website: royalbina.com

At Royalbina, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions governing the delivery of products purchased through royalbina.com. Please read this policy carefully before completing your purchase.

1. Shipping Destinations

We ship to the following regions:

  • United States: All 50 states, including Alaska and Hawaii.

  • International Shipping: Available to select countries. Check the availability at checkout.

For questions about specific destinations, contact us at [email protected].

2. Shipping Methods and Costs

Royalbina offers multiple shipping options to meet your needs. Costs are calculated based on the shipping method, destination, and order weight. Options may include:

  • Standard Shipping: Delivery within 5-7 business days.

  • Expedited Shipping: Delivery within 2-3 business days.

  • International Shipping: Delivery times vary by location, typically 7-14 business days.

Shipping costs will be displayed at checkout before you finalize your purchase.

3. Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Once your order is processed, you will receive a confirmation email with your tracking information.

4. Order Tracking

After your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also check the status of your shipment by visiting our Order Tracking Page.

5. Delivery Times

Delivery times may vary based on the shipping method selected and the destination. While we strive to meet estimated delivery times, Royalbina is not responsible for delays caused by:

  • Weather conditions

  • Carrier delays

  • Customs processing for international orders

6. International Shipping Terms

For international orders:

  • Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

  • Delivery times are estimates and may be affected by customs clearance.

  • Ensure your shipping address is complete and accurate to avoid delays.

7. Undeliverable Packages

If a package is returned to Royalbina due to an incorrect address or failure to collect the package, we will:

  • Contact you to confirm the correct address.

  • Reship the package at your expense or issue a refund for the product cost (excluding shipping fees).

8. Lost or Damaged Shipments

If your shipment is lost or damaged in transit, please contact us immediately at [email protected] with the following information:

  • Order number

  • Tracking number

  • Description of the issue

We will work with the carrier to resolve the issue and may offer a replacement or refund, depending on the circumstances.

9. Shipping Restrictions

Certain products may have restrictions on shipping to specific destinations due to:

  • Import/export regulations

  • Product-specific limitations (e.g., hazardous materials)

If your order cannot be shipped, we will notify you promptly.

10. Contact Us

For any questions or concerns about our Shipping Policy, please contact us:

  • Email: [email protected]

  • Phone: (480) 855-4848

  • Address: 4417 S Marion Pl, Chandler, Arizona, 85249

Thank you for choosing Royalbina. We appreciate your trust and strive to deliver a seamless shipping experience for your premium skincare needs.