Refund and Returns Policy for Royal Bina

Royalbina Refund and Return Policy

Welcome to Royalbina

Effective Date: December 24, 2024
Street: 4417 S Marion Pl, Chandler, Arizona (AZ), 85249
Phone Number: (480) 855-4848
Email: [email protected]
Website: royalbina.com

At Royalbina, customer satisfaction is our priority. If you are not completely satisfied with your purchase, this Refund and Return Policy explains how we handle returns, exchanges, and refunds. By shopping with us, you agree to the terms outlined below.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging.

  • The return request must be initiated within 30 days of receiving your order.

  • Proof of purchase (e.g., receipt or order confirmation) must be provided.

We reserve the right to refuse returns that do not meet these criteria.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Products marked as “final sale” or “non-refundable”

  • Gift cards

  • Items damaged due to misuse or mishandling

  • Opened or partially used products

3. Return Process

Follow these steps to initiate a return:

  1. Contact Us: Email us at [email protected] or call (480) 855-4848 with your order details and reason for return.

  2. Authorization: Once approved, you will receive a Return Merchandise Authorization (RMA) number.

  3. Shipping: Pack the item securely and include the RMA number. Ship the package to:

    Royalbina Returns Department
    4417 S Marion Pl
    Chandler, Arizona (AZ), 85249

    Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

  4. Confirmation: Once received, we will inspect the item and notify you of the approval or rejection of your return.

4. Refunds

Approved refunds will be processed within 7-10 business days to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Refunds will include the cost of the product(s) but exclude original shipping fees unless the return is due to a defect or our error.

5. Exchanges

If you wish to exchange an item:

  • Contact us at [email protected] or call (480) 855-4848 to discuss the exchange process.

  • Exchanges are subject to product availability.

  • Any price difference will be charged or refunded accordingly.

6. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 7 days of delivery. Include photos of the damage or defect along with your order details. We will:

  • Replace the item at no additional cost

  • Provide a full refund if a replacement is not possible

7. Cancellations

Orders can be canceled if they have not yet been shipped. To cancel an order:

If the order has already been shipped, you may initiate a return after receiving the item.

8. International Returns

International customers are responsible for return shipping costs, customs duties, and fees. Refunds will be issued in U.S. dollars and may vary based on currency exchange rates.

9. Contact Us

For any questions or assistance regarding returns or refunds, please contact us:

  • Email: [email protected]

  • Phone: (480) 855-4848

  • Address: 4417 S Marion Pl, Chandler, Arizona, 85249

Thank you for shopping with Royalbina. We value your trust and are committed to ensuring your satisfaction with every purchase.